Privacy Policy
This Privacy Policy explains how Keogh's Heavy Mechanical Services Pty Ltd ("we", "us" or "our") handles personal information when people contact us or use this website. It is intended to describe our practices clearly, whether or not the Australian Privacy Act 1988 applies to us in a particular situation.
1. Information we may collect
When you call or email us, request a quote, book work, or deal with our accounts team, we may receive your name, business name, phone number, email address, job and vehicle or machinery details, billing information and the contents of your correspondence. We only ask for information reasonably needed to respond to enquiries, arrange and perform services, keep business records and manage accounts.
2. How we use information
We may use information to respond to enquiries, provide quotes, schedule and complete mechanical work, communicate about services, issue invoices and statements, manage payments, comply with legal obligations and protect our legitimate business operations. We do not sell personal contact information.
3. Website hosting and maps
This version of our website does not have an online enquiry form. The website is hosted by Netlify, which may process technical connection information such as IP addresses and request logs when visitors access the site. Our Find Us section embeds Google Maps; viewing the map may involve Google collecting usage information or using cookies under Google's own terms and privacy policy. You can choose to use the written address instead of interacting with the map. We may update this notice if we add analytics, advertising tags, forms or other services.
4. Sharing and storage
We may share relevant information with service providers assisting with website hosting, email, bookkeeping, accounting, payment processing, IT support and business operations, or where disclosure is authorised or required by law. Some providers may process information outside Australia. We take reasonable steps appropriate to our operations to protect information against misuse, loss and unauthorised access. No online communication or storage method can be guaranteed completely secure.
5. Retention
We retain information for as long as reasonably needed for the purpose for which it was collected, including to satisfy tax, accounting, recordkeeping and legal requirements. When no longer required, we aim to securely delete or de-identify it where appropriate.
6. Access, corrections and concerns
You can contact us to ask about personal information we hold about you, request a correction, or raise a privacy concern. We will consider and respond to requests in accordance with any applicable legal obligations.
7. Contact
Accounts & Administration — Tayla
Phone: 0402 162 733
Email: admin@keoghs-hms.com
Address: 51 Lansdowne Road, Katherine NT, Australia.
8. Changes
We may update this policy when our practices, website features or legal obligations change. The latest version will be published on this page with its update date.